Terms Of Service

Welcome to Udon Yasan, where we are committed to providing an enjoyable and authentic Japanese udon dining experience in the heart of Melbourne. By visiting our restaurant and using our services, you agree to the following Terms of Service, which ensure a smooth and satisfying experience for all our customers.

1. Ordering & Payment

At Udon Yasan, we operate on a self-service model, allowing customers to customize their meals quickly and efficiently.

Self-Serve Ordering Process: Customers select their udon base, toppings, and side dishes before proceeding to the counter for payment.
Payment Methods: We accept cash, major credit and debit cards, and digital payment methods (where available).
Order Accuracy: Customers are encouraged to check their orders before completing payment, as modifications cannot be made after the transaction is processed.

2. Pricing & Promotions

We are dedicated to providing high-quality, affordable Japanese cuisine, and all prices are set to reflect market conditions and ingredient availability.

Transparent Pricing: All prices are clearly displayed at the counter and on our menu, including applicable taxes.
Promotions & Discounts: Any limited-time promotions, student discounts, or loyalty programs will be subject to specific terms and cannot be combined with other offers.
Price Adjustments: We reserve the right to change prices without prior notice based on seasonal ingredients, supplier costs, or menu updates.

3. Refunds & Cancellations

We strive to maintain high food quality and customer satisfaction, but we understand that issues may arise.

Refund Policy: Refunds are only issued in cases where an incorrect order is served or a verified food quality issue is reported.
No Cancellations After Payment: Once an order has been placed and paid for, cancellations and modifications are not possible due to the fast-paced nature of our self-service system.
Dine-In & Takeaway Responsibility: Customers must ensure they collect their correct order. Udon Yasan is not responsible for lost or forgotten items once food has left the premises.

4. Customer Conduct & Dining Etiquette

To ensure a pleasant and comfortable dining experience for all guests, we expect the following:

Respect for Staff & Customers: We do not tolerate rude, disruptive, or inappropriate behavior toward our team or other diners.
Seating Policy: Seating is available on a first-come, first-served basis, and we kindly ask customers not to reserve tables before placing an order.
Cleanliness & Waste Disposal: As part of our self-service system, we encourage customers to return trays and dispose of waste responsibly.

5. Food Safety & Allergies

At Udon Yasan, food safety is a priority, and we follow strict hygiene standards in our kitchen.

Allergen Awareness: While we take precautions, we cannot guarantee that our food is free from common allergens such as gluten, soy, nuts, dairy, eggs, and seafood.
Customer Responsibility: Customers with severe allergies should inform staff before ordering and dine at their own discretion.

6. Changes to Services & Business Operations

We reserve the right to make adjustments to our services, hours, and menu offerings based on business needs.

Operational Changes: Our opening hours, menu items, and prices may be updated as necessary. Changes will be communicated via in-store notices or social media updates.
Temporary Closures: In cases of holidays, maintenance, or unforeseen circumstances, temporary closures may occur without prior notice.

7. Contact Information & Customer Support

If you have any questions, feedback, or concerns regarding your dining experience, please feel free to reach out to us:

📍 Address: 186 Bourke Street, Melbourne, Victoria, 3000, Australia
📞 Phone: Currently unavailable

By dining at Udon Yasan, you agree to respect our policies and enjoy our delicious, handcrafted Japanese udon noodles in a welcoming and comfortable environment. Thank you for your support, and we look forward to serving you soon! 🍜✨